We offer comprehensive operational support for claims processing, utilizing cutting-edge technology and data analytics to ensure superior efficiency and accuracy. Our end-to-end approach covers all aspects of claims management, from pre-loss activities like FNOL and intake to claim settlement and payment. Our carrier and MGA clients depend on us to optimize their claims processes and enhance critical areas, including acknowledgment, segmentation, and assignment of claims, reserving, disbursing, posting, and reconciling of claims payments. We follow a proven, scalable right-shoring model that provides our clients with a global view of claims management while strengthening our regional and local knowledge of claims processes and regulatory requirements. Our solutions are tailored to match the efficiency and customer service objectives of our clients.

At RTS, we provide strategic operations support throughout the entire claims lifecycle, which includes a wide range of services such as digital claim intake and acknowledgment, investigation, evaluation, negotiations, payments and coding, file closure, loss-run management and reporting, legal bill analysis/audits, technical oversight, and adjuster license tracking. We also offer catastrophe response and management services, which start from pre-event planning, FNOL call handling and adjuster assignments, post-event claims check processing, proof of repairs, and customer satisfaction follow-up. Our focus is on providing end-to-end support to ensure that our clients have a streamlined and efficient claims process, while also maintaining a high level of customer satisfaction.

In addition to providing operational support across the claims lifecycle, we at RTS also offer strategic consulting and advisory services. We work closely with our clients to develop and execute their claims vision, from strategy to delivery. Our services include providing a 360-degree view of existing claims processes or programs, conducting audits of loss history, reviewing third-party relationships, and evaluating next-generation technology roadmaps. By leveraging our expertise and experience, we help our clients optimize their claims operations, reduce their overall claims costs, and achieve their business objectives.