Insurance operations are critical to the success of any insurance organization, and at RTS, we understand the importance of delivering efficient, accurate, and cost-effective operations. Our insurance operations services cover end-to-end operational support, digital solutions, and finance and accounting.
With our end-to-end operational support, we ensure superior efficiency and accuracy, spanning the processing, management, and adjudication of claims. Our carrier and MGA clients rely on us to bolster critical claims processes, including digital claim intake and acknowledgment, investigation, evaluation, negotiations, payments and coding, file closure, loss-run management and reporting, legal bill analysis/audits, technical oversight, and adjuster license tracking. We also provide catastrophe response and management services – from pre-event planning to FNOL call handling and adjuster assignments, post-event claims check processing, proof of repairs, and customer satisfaction follow-up. Our strategic consulting and advisory services also help clients take their claims vision from strategy through to execution and delivery.
Our digital solutions leverage intelligent technologies, advanced data analytics, and process reengineering tools to deliver superior productivity, policyholder experience, and cost optimization across the insurance lifecycle. Our finance and accounting services include treasury services, SOX compliance and internal audits, expense planning and analysis, financial and regulatory reporting, and financial planning and analysis. We also have a technical accounting team that helps insurers manage earnings and expenses in compliance with reporting and regulatory guidelines.
At RTS, our insurance operations team consists of trained and certified insurance professionals with a strong understanding of financials in ERP systems and proven experience of working with regulatory bodies across regions. With a track record of 100 percent accuracy, we work with insurance organizations to eliminate compliance penalties while ensuring timely delivery of reports and accounts.
With our global presence, our clients can take advantage of getting the insurance operations services they need, where they need them. We use a proven, scalable right-shoring model to provide our clients with a global view of claims management while strengthening our regional and local knowledge of claims processes and regulatory requirements, and delivering solutions that match our client’s efficiency and customer service objectives.
By partnering with RTS for insurance operations, our clients benefit from streamlined processes, enhanced customer experience, reduced costs, and improved compliance.